Answers from the house records
Your opening hours, services and prices live in one place. Every reply uses those and nothing else, so nobody is quoted a price you never set.
Your business’s digital butler
Someone should answer while you work.
Write down your hours, services and prices once. When a customer asks on WhatsApp, the answer comes from what you wrote — not from a guess.
You set up the account today. We connect your WhatsApp number with you.
ABAyu Beauty Saloon
Hi, berapa harga urut badan?
Buka sampai pukul berapa hari ni?
Urut badan RM80, 60 minit. Hari ni kami buka sampai 8 malam. Nak saya tempahkan?
UrusGent’s working
RM80 ← your services8 malam ← Thursday hours
A Thursday afternoon
Twenty questions. All of them already answered.
Keep scrolling
Attended to14:32
Buka pukul berapa?opening hours
Hari ni kami buka sampai 8 malam.your hours
Harga urut badan?service price
Urut badan RM80, 60 minit.your services
Any slots this evening?availability
Yes — 4:30pm or 6:00pm.live availability
Can I pay in instalments?not in your setup
I'll pass this to the owner — they'll reply shortly.left for you
Handled without you: 18 of 202 left for you
What it attends to
A butler answers from the house records.
Malay, English, or both
Customers write however they write. It reads a mix of both and answers the same way.
Knows what is not its business
Ask it something your shop has nothing to do with and it declines, politely, instead of wandering off.
Never oversteps
It sets no price, confirms no appointment, approves no quotation. It reads the question; your records answer it.
Waits for you to finish
Five messages in ten seconds get one coherent answer, not five that race each other.
Acknowledges on arrival
Messages are marked read the moment they land, so your customer sees the ticks while the reply is worked out.
Pricing
One price a month, per business.
Starter
RM39.90
per month
One shop, one number, the whole booking loop.
- Answers hours, services and prices
- Malay and English replies
- The full booking loop
Pro
RM84.90
per month
More branches, and a way to reach customers first.
- Everything in Starter
- Several branches under one business
- Marketing messages from a prepaid wallet
Max
RM189.90
per month
For a busy chain that lives on WhatsApp.
- Everything in Pro
- The highest monthly allowance
- Priority support
Prices are per business, per month. Your plan covers the customer conversations UrusGent handles for you. You pay by card when you subscribe, and the plan renews every month until you cancel it.
Questions
What owners ask before they start.
Do I need a separate WhatsApp number?
For now, yes. The number has to be registered to the WhatsApp Cloud API, and a number already signed in to the WhatsApp Business app cannot be moved across yet. Keeping your existing number is coming.
What happens if it does not know the answer?
It says so and leaves the question for you, rather than guessing. You see the whole thread when you have a minute.
Does it really reply in Malay?
Yes — Malay, English, or a message that mixes both. It answers in the language your customer used.
Can it confirm a booking by itself?
No. It gathers what is needed and you approve. Confirming an appointment is your decision, never its own.
Could it quote a price I never set?
No. Prices come from what you typed into your dashboard. If a service has no price there, it will not invent one.
How am I billed?
Prices are per business, per month. Your plan covers the customer conversations UrusGent handles for you. You pay by card when you subscribe, and the plan renews every month until you cancel it.
What happens to my customers’ messages?
They are stored so the conversation makes sense and nothing is answered twice. Our privacy policy sets out what is kept and how to have it deleted.